Important information about BCIA Limited

Business Details

BCIA Limited is a Licenced Financial Advice Provider issued by the FMA to provide advice services. Financial Services Provider Number – 717811

BCIA Limited: Class 1 Financial Advice Provider, effective 17 May 2022

My name is Brad Collett. I am the sole adviser for BCIA Limited

My FSP number is 246425

You can contact me at:

Nature and Scope of financial advice services

The following are the areas of personal or business risk and insurance advice that we can provide:

Financial advice to clients about:
– Health Insurance
– Disability Income Protection
– Trauma Cover
– Total & Permanent Disability
– Life Cover
– Redundancy Cover
– Accidental Death Cover
– Accidental Injury Cover

We can recommend the following product providers:
– Asteron
– Chubb
– Fidelity Life
– Partners Life
– Accuro (Health Insurance)
– Southern Cross (Health Insurance)

Fee’s and commission

We do not charge fees, expenses or any other amount for the financial advice provided to clients. For services in relation to insurance, commissions may be paid by the product provider as follows:
Initial Commission – A percentage of the annual insurance premiums, paid when a policy gets issued.
Ongoing Commission – A percentage of the premiums, paid monthly when premiums are paid, usually 13 months after the policy has been issued.

Conflicts of interest

We are here for our clients and to advise you as best as we can. Your interests are our priority although we do have business relationships with product providers also. From time to time product providers assist us with funding so we can attend conferences and professional development training. We also receive remuneration from product providers such as commissions. We manage these conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your objectives, needs and circumstances and providing recommendations which are based on research, knowledge, and experience. We have a Register of Conflict which allows us to actively manage any conflicts which arise.


Between 2008 & 2012 I worked for AIA (then Sovereign) as a Business Development Manager, thus allowing me to understand their business and this means I tend to favour them. How I manage this is if I’m recommending replacement of another company with an AIA product there will be researched reasons given for the recommendation, if its not in the client’s best interests I will not recommend replacement.

Our Internal complaints process

If you have a problem, concern, or complaint about any part of our advice or service, please tell me so that I can try to fix the problem. If you wish to make a complaint please email me at or call me on 021 224 7708

When we receive a complaint, we will consider it following our internal complaints process:
– We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
– We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.

Our External complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Insurance & Financial Services Ombudsman (IFSO). This service will cost you nothing and will help us resolve any disagreements.

You can contact the Insurance & Financial Services Ombudsman at:
Address: PO Box 10-845, Wellington 6143, New Zealand
Telephone: 0800 888 202

Duties information

We are bound by the duties of the Financial Markets Conduct Act to:

  1. Give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests.
  2. Exercise care, diligence, and skill in providing you with advice.
  3. Meet the standards or competence, knowledge and skill set out by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
  4. Meet the standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
  5. Ensure you understand the nature and scope of advice you ask me to provide.
  6. Provide a service and advice that is relevant to the scope of service and suitable to your circumstances and needs.
  7. Ensure you understand my advice and recommendations and any associated risks.

These are only a summary of the duties I have, more information is available by contacting myself, or by visiting the Financial Markets Authority website at

Do you understand your insurance?

If you don’t, you’re not alone. Why not bring your existing policies to Brad Collett Insurance and we can help you to understand whether your insurance cover is doing the job you want it to do. The only cost to you is the time it takes to chat.

Come and have a chat

We are located at Level 1, 1 Napier Road, Havelock North, Hawkes Bay